2-Year Warranty
Every Eleron product comes with a 2-year limited warranty, twice the one year that's usual in aftermarket lighting. We handle every claim ourselves, and if something fails because of a defect, we put it right.
- 2 years
- Limited warranty, twice the usual one
- Purchase date
- When your cover starts
- Direct
- Claims handled by us, not a supplier
Black Friday: third year free
Orders placed while the Black Friday offer is live are covered for 3 years from the date of purchase, on the same terms as below. Your order confirmation shows your exact end date.
Coverage Overview
- Your product is protected by a 2-year limited warranty from the date of purchase.
- It covers manufacturing, electrical, and design defects under normal use.
- Available to the original purchaser with proof of purchase (order confirmation or receipt).
- This warranty is non-transferable and applies to the original purchaser only.
- This warranty is in addition to any statutory rights that may apply in your region.
What's Covered
- Manufacturing defects in materials or workmanship.
- Design defects that cause the product to fail under normal, intended use.
- Electrical or internal component failures not caused by external factors.
- Severe water intrusion (actual pooling of water inside the housing) due to factory seal failure.
Lights don't fit after we verified your VIN? That's covered separately by our Fit Guarantee. See the Fit Guarantee
What's Not Covered (Please Read Carefully)
- Third-Party Labor: This warranty covers the Eleron product only. It does not cover mechanic fees, installation/removal labor, towing, or rental car costs under any circumstances.
- Normal atmospheric condensation (light fogging on the inside of the lens that naturally dissipates when the lights are turned on or the weather changes).
- Damage from incorrect installation (wiring errors, improper fitment, forcing connectors, or overtightening bolts).
- Normal wear and tear over time, including minor cosmetic scratches or surface marks from handling that do not affect function.
- Misuse, abuse, neglect, or accidental damage (drops, collisions, road debris impacts).
- Damage from acts of nature (flooding, storms, extreme weather events).
- Modifications, custom configurations, HID/LED conversions, or light-source modifications done without proper sealing and weather protection.
- Water damage from submersion, direct pressure washing at seals, or extreme off-road use beyond the product's rated protection level.
- Damage from grease, chemicals, or solvents applied to connectors or housings.
What Happens If You Have a Defect
We aim to get you back on the road as quickly as possible. Once a claim is verified:
- If stock is available, a replacement unit or component (for example a new LED module) is typically dispatched within 2–5 business days.
- When possible, a brand-new unit or a factory-certified, visually flawless refurbished unit of equal quality will be provided.
- Replacement items carry the remaining warranty period of the original purchase — the warranty does not restart.
If the Product is Out of Stock
- A standard replacement may take time while stock is replenished.
- Because your vehicle needs functional headlights, if the wait is impractical, an alternative solution will be offered (such as repairing your existing unit, providing an equivalent model, or a prorated refund at Eleron's discretion).
- You will be kept informed throughout the entire process.
How to File a Warranty Claim
- 01
Open a claim online
Use the warranty claim form with your order number as soon as you notice the issue. It walks you through everything we need. You can also email [email protected].
- 02
Show us the issue
Upload a video of both headlights through each light-switch position, close-up photos of the fault, a front photo of the vehicle with the plate readable, and sharp photos of the labels on both headlights.
- 03
Required checks
For installed products, the checks in the claim form are a required part of every claim: re-seating the connectors, swapping the left and right units and the electronics modules and, for aim problems, adjusting the headlights. They show whether the fault is in the product, a module or the car, so your claim can be decided without back-and-forth. If a check isn't possible for you, tell us why in the form.
- 04
Return or Field-Destroy
You will be asked to return the defective product for inspection. In rare cases where return shipping is impractical, we may authorize a 'field destroy' resolution. This requires you to provide a continuous, unedited video of the unit's main wiring harness being cut, with your face and a piece of paper showing today's date and your order number visible in the frame.
Ready to file a claim?
Filling in the form takes about 10 minutes. If the lights are installed, the required checks come first: allow 1–2 hours, as swapping the units may mean removing the lamps. Have your order number and VIN ready, and film the result once the checks are done.
Inspection & Claim Denial
Returned items undergo strict bench-testing. If no defect is found, or if the issue is determined to be caused by improper installation, modification, or another non-covered cause, the claim will be denied. In such cases, the customer is responsible for any return or re-shipment shipping costs. You will always be notified of the outcome with a clear explanation and photo/video proof from our technicians.
Need Support?
Reach out to our warranty team at [email protected]. We typically respond within one business day.
