Refund Policy
You have 14 days after delivery to request a return. Returns are processed after the item is received and inspected.
Return Eligibility Requirements
To be eligible for a return, your item must meet the following conditions:
- Item must be in the same condition you received it
- Uninstalled, unused, and not modified
- With tags/labels (if applicable)
- In original packaging (or equivalent protective packaging)
- Proof of purchase (order number/receipt) is required
How to Start a Return
Contact Us First
Contact us at [email protected] to request a Return Authorization (RMA). Include your order number and reason for return.
Receive Return Instructions
If your return is accepted, we’ll send return instructions. In some cases, we may provide a return label; otherwise you will need to ship using a tracked service.
Important Notice
Items sent back without an RMA may be delayed, refused, or returned to sender if we cannot verify the order.
Damages and Issues
Immediate Inspection Required
Inspect your order on delivery. If the item is defective, damaged, incorrect, missing, or the package appears opened/tampered, contact us within 48 hours with clear photos of the item, shipping label, and all packaging so we can investigate and resolve it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned:
Cannot Return:
- Perishable goods (food, flowers, plants)
- Custom/prepared-to-order items (special orders, personalized items)
- Personal care goods (beauty products)
- Hazardous materials
- Flammable liquids or gases
No Returns On:
- Sale items (unless defective)
- Gift cards
If you're unsure whether your item is returnable, contact us before ordering or returning.
Exchanges
Exchange Process
To get a different item faster, request a return for your current item. Once approved, place a new order for the replacement you want.
Refunds Process
How Refunds Work
- We’ll notify you once we’ve received and inspected your return
- We’ll confirm whether the refund is approved
- If approved, you’ll be refunded to the original payment method
- Bank/card posting times vary and may take additional days
Refunds are issued to the same payment method used for the original purchase
Questions About Our Refund Policy?
Our customer service team is here to help with any questions about refunds, returns, or exchanges.
[email protected]This policy does not affect your statutory consumer rights where applicable.
